Return Policy

**Return Policy**

At **Chrome Hearts Online Earring**, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a **Free Return** service to make the process as convenient as possible.

**Eligibility for Returns**
- Items must be returned within **30 days** of the delivery date.
- Products must be unused, unworn, and in their original condition, including all tags, packaging, and accessories.
- Customized or personalized items are not eligible for return unless there is a manufacturing defect.

**Free Return Process**
1. Contact our customer service team via email or phone to initiate a return request.
2. Once your return is approved, you will receive a prepaid return shipping label via email.
3. Pack the item securely in its original packaging, including all accessories and documentation.
4. Drop off the package at any designated shipping carrier location.

**Refund Timeline**
- Once we receive and inspect your returned item, we will process your refund within **5–7 business days**.
- Refunds will be issued to the original payment method used at the time of purchase.
- Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.

**Contact Information**
If you have any questions or need assistance with your return, please do not hesitate to reach out to us:

- **Company Address:** No. 288, Changyang Road, Chaoyang District, Beijing
- **Email:** trout@chromeheartsonlineearring.com
- **Phone:** +86 14502268643

**Important Notes**
- We reserve the right to refuse returns that do not meet the conditions outlined above.
- Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
- For defective or incorrect items, please contact us immediately so we can resolve the issue promptly.

Thank you for shopping with us. Your satisfaction is our priority.